Responsive and helpful from the first contact

I can really recommend Castle European to anyone considering importing a motor home to New Zealand.
 
In 2019, I contacted Sarah and Trevor Lay at Castle European for information relating to the import process.
 
From the first contact they were responsive, helpful and provided a detailed, itemised breakdown of the export and import requirements, and the costs I could expect . 
 
This made me realise it was not something I wanted to do myself, yet gave me real confidence to go forward.
 
I arranged to buy a Burstner Lyseo Harmony - a great van - in UK and did this in August 2019.
 
Unfortunately, due to a change of circumstances I needed to export the vehicle earlier than planned - Sarah and Trevor made the whole process easy.
 
The van was dropped off at the UK port in February 2020 and I picked it up (due to Covid  intervening) in November.  Castle European stored it safely in the interim.
 
It was fuelled and completely ready to roll and my only task was to organise the insurance.   It couldn’t have been easier and was money very well spent.
 
In addition to doing a great job of navigating all the numerous requirements for export and import, Sarah and Trevor were always approachable and friendly. Sarah even went beyond the brief at pick up, and took me to stock up with groceries to avoid negotiating a tight carpark on my first day - much appreciated.
 
All in all, a worry-free and very personal import experience - you can’t go wrong with Castle European!
 
Thanks, Sarah and Trevor.

Kay Raffell (2020)
(Who will, sometime in the future, finish wandering around New Zealand and go home to Karamea!)
Burstner Lyseo Harmony

You had it all covered at every step

Hi Sarah,

I would like to just say a few words in thanks for the fabulous service you, at Castle European have given.

As you would expect we were very concerned about our Motorhome travelling all the way from the UK to New Zealand without us, but with your help it's happened smoothly and successfully.

Even during the tricky times that Covid has given us, you have been patient and taken each obstacle thrown at you in your stride. It has given us peace of mind that you had it all covered at every step.

The extended period of storage we needed through lockdown was handled with ease and nothing seemed too difficult for you.

We really appreciate all the extra prep work that you have undertaken on our behalf. Everything from the vehicle being taxed to the task of swapping the electricity and gas to comply with NZ specifications.

It means she’ll be ready to go as soon as travel restrictions are lifted and we can finally get there!

We would thoroughly recommend you to anybody needing to ship vehicles anywhere. Your knowledge and service has been second to none, making what could have been a seriously stressful situation into a hassel free excellent door to door service.

Thank you to you all and stay safe.
 
Kind regards,

David Atkins CAE MIMI  (2020)
Bosch Diesel Systems Master Technician

A seamless and effortless experience

We couldn’t be more delighted with the service that Castle European provided us.
 
Donna and I purchased a new motorhome in the UK with the intention to tour Europe.
 
Unfortunately, due to Covid we were unable to travel, so decided to bring our motorhome back to New Zealand.
 
It was reassuring to us that Sarah and Trevor took care of every small detail of the importing and delivery processes, both efficiently and accurately.
 
They kept us fully informed by emailing regularly as to the process and time frame, making our experience with importing our motorhome seamless and effortless.
 
We appreciated their prompt responses to our emails, too.
 
A very enjoyable and exciting journey for Donna and I, right from the start, through to meeting Sarah and Trevor at the airport where we took possession of our motorhome.
 
They even thought to fuel and diesel mileage!  We simply got in it and drove it away.  They thought of everything!
 
We could not recommend Sarah and Trevor from Castle European more highly!
 
Donna and Fraser Sanderson, Tauranga (2020)
Benimar

Expert and professional

We contacted Castle European Ltd early in our exploration of purchasing a motorhome in Europe, enjoying a holiday there, before shipping it back home to New Zealand for our continued holiday pleasures.

The email communications were prompt and personal, in that our questions were answered and suggestions made for us to consider.

Covid put an end to our European adventure so plans changed to ship the motorhome to New Zealand sooner than planned.

We were kept well informed by Sarah and Trevor each step of the way, as we tracked on Google our delivery ship’s progress.

Once here, the conversion process to NZ standards was completed and we were met at the airport and driven to our motorhome for inspection and delivery.

This day was memorable for the expert and professional way we were treated, the education briefing provided on the motorhome operations, and the delightful morning tea before we set out on our journey home.

We were recommended to Castle European Ltd by our friends and Castle European Ltd certainly lived up to the recommendation.
 
Colin and Colleen Olesen, Te Puke (2020)
Fiat Rapido 696F

Swift responses

This is our second import of a European Motorhome through Castle European.  
 
On this latest purchase we have been dealing with Sarah and Trevor.  We had no problems with our importation even though we were caught up in the Covid lockdowns in Europe and New Zealand.

Any communication with Sarah, was swiftly responded to as plans changed by the hour!
 
When we collected our motorhome everything was in order, ready to hit the road in New Zealand!
 
Many thanks & kind regards.

Roy and Christine, Tauranga (2020)
Adria Matrix

No time-wasting

Castle European were easy to deal with.

They answered all our questions in a straightforward way, and if they didn't know immediately then they went and found the answer. No time-wasting.

Would use again.

Bryce, Auckland (2020)
Burstner Harmony IT734

Professional, knowledgeable and helpful

Castle European have organised four motorhome imports for me and I have found them to be very professional, knowledgeable and helpful.

Nothing is too much trouble for them. I would recommend them to anyone.

John and Anne Hasell, England (2020)
Auto-Trail T615

Everything was prepared and ready

Thank you, Sarah and Trevor, for your extraordinary service and help when we had some troubles at the beginning of our journey while waiting for the documents!

We appreciate the amount of time you spent calling, organising and driving us around the north part of New Zealand so we could start our travels!

The motorhome was just perfect for our family of four and when the documents finally arrived, we could start our great adventure. Everything was prepared and ready.

We were traveling around New Zealand for three months, and kept in contact to Sarah and Trevor all the time.

We will remember you and this trip forever, and hope that we meet again some day!

Stay safe and all the best from Germany!

Bettina, Sascha, Felix and Leni, Germany (2020)
Roller Team T-Line 740

Castle European managed everything

Thank you, Trevor and Sarah, for all your help and expertise in importing our motor home.
 
We travelled around Europe in our motor home for six months, as we still had three months holiday left, we had to trust a company to bring our home back safe and sound!

We were kept fully informed throughout the process and Castle European managed everything.  We simply dropped off our motor home at the port ready to be shipped and continued with our travels. They organised the fumigation, shipping and customs, right through to the on-road compliance here in New Zealand.
 
We paid direct to the suppliers, shipping, customs, etc, when Castle European invoiced us. They even helped us with our New Zealand insurance, including lodging the Global Fiat Warranty.  Nothing was too much trouble. When the motor home arrived into New Zealand, we realised we were missing a vital bit of paper work, so Trevor and Sarah worked tirelessly to get this sorted - once again, we thank you!

We would definitely recommend using Castle European’s services to anyone thinking of importing a vehicle.  They are great communicators, very honest and knowledgeable, with obviously a good team of people working beside them.
 
Warm regards.

Sally and Steve Blucher, Auckland (2019)
Pilote Sensation P740FC

The hardest part is waiting for the vehicle to arrive

We used Castle European to manage our motorhome purchase and importation, and will again.

They provided help locating a great dealer in the UK, kept us up to date with importation issues as we travelled around overseas, and arranged the shipping of our vehicle back to NZ.

On arrival here Sarah and Trevor arranged the customs and conversions issues, and we picked our motorhome up from them when everything was ready. They had expertise in these areas that we didn’t have, and made everything so much easier.

As a previous Castle European client had said to us, when recommending Castle European, the hardest part is waiting for the vehicle to arrive.

Geof and Anthea Franks, Christchurch (2019)
Roller Team T-Line 740

So easy and straightforward

Our experience using Castle European to ship our motorhome to New Zealand was excellent. Sarah and Trevor made it so easy and straightforward at every stage.
 
The information and help given in the planning, export from the UK and import into NZ, conversion to NZ specs and pick-up when we arrived could not be faulted. There are obviously lots of documents, forms and the like to go through, money has to be paid to various people - NZ government, shipping company etc. All of this was straightforward and because we were kept well informed in advance so were well prepared for it.
 
When we wanted to sell our motorhome after our extended trip of almost eight months, they were more than happy to give advice and help in any and every way they could.
 
We would definitely recommend anyone thinking of shipping a motorhome out to NZ to contact Castle-European. They can, and for us did, make the process so much easier.
 
Kind regards,

Brian and Marilyn Logan, United Kingdom (2019)
Burstner Solano

Kept informed each step of the way

We contracted Castle European to arrange purchase of our new Burstner motorhome direct from the suppliers in the UK. They also organised freight, insurance and NZ compliance when our motorhome landed in Auckland.

Nothing was too much trouble, and we were kept informed each step of the way. Certainly took the headache from us, and Castle European is a one stop shop for all motorhome imports.

Looking forward to trading again.

Anthony, Auckland (2019)
Burstner Harmony IT734

Knowledgable, efficient, honest!

Thank you, Paul, for all your help and expertise in importing our new 2017 Auto Trail Motorhome. We were kept fully informed the whole way through the process, right from placing our order to the final handover.

Having not done this type of thing before I must confess, I was a little hesitant about entrusting our hard-earned dollars to a complete stranger on the end of the phone, but this proved not to be the case as you explained. We paid direct to the suppliers, shipping, customs, etc, as invoiced by them.

We would definitely recommend Castle European to anyone thinking of importing a vehicle – KNOWLEDGABLE – EFFICIENT – HONEST!

Carolyn and Lindsay Dove (2017)

Invaluable insight and guidance

We worked with Paul over the past six months to select, purchase, outfit and import our motorhome into New Zealand. We purchased it in the UK and drove it throughout Europe before shipping it back to NZ and getting it fully converted to NZ requirements.

The process and working with Paul was a pleasure. We met him for the first time when we picked up the motorhome in Tauranga recently. Prior to this all communication has been done completely adequately and competently by phone and email.

As well as taking the hassle out of the project Paul provided invaluable insight and guidance on making all the purchasing decisions to configure and outfit the motorhome. He was fully informed and added real value throughout the process and enabled us to focus on planning the trip and enjoying the experience. Thank you for all your great work and we would certainly use you again Paul!

Hugh and Wendy Riley (2015)

Unbiased advice

Thanks, Paul, for the excellent service you provided at every stage of the process, from choosing which motorhome to purchase, through to bringing it home and getting it ready to sell in NZ.

At all times, you were fantastic at keeping in touch, answering all our questions, and offering unbiased advice from your comprehensive knowledge about all aspects of ‘motorhoming’ in Europe. You gave us the confidence to do the trip of a lifetime on a (luxury!) shoestring.

Shane and Carolyn Dwight (2014/2015)

Delighted with the service

We have been absolutely delighted with the service from Castle European in guiding us through the complicated process of shipping and importing our motorhome into New Zealand.

The response to nervous queries was swift and effective at all stages. We are very satisfied with the service we have had and heartily recommend Paul and Castle European.

Jane and Hubert Messing, United Kingdom (2014)

Nothing was too much trouble

We have been more than pleased with the service we have received from Paul and Diane regarding our recent import to NZ of a Swift Bolero motorhome – from arranging shipping from the UK port to thoroughly preparing the vehicle for handover.

Our numerous questions were answered clearly and promptly. Nothing was too much trouble and all the pressure of undertaking a complicated and somewhat daunting task was taken from us. It is a pleasure to recommend their very professional service.

Anne and John Hasell (2014)

Beautifully presented motorhome

June 2012 and we have just taken delivery of our new Tracker FB Auto-Trail Motor Home imported from the UK.

We decided to make it easy for ourselves and sourced the services of Paul and Diane of Castle European. It was the best decision we ever made. Their integrity was beyond reproach; they were very professional and made it so easy. The standout features were communication and attention to detail. Nothing was too much trouble and it was a worry-free experience for us.

The motorhome was beautifully presented when we took delivery and we now look forward to many enjoyable holidays.

We would use their services again and have no hesitation in recommending them to others. Thank you, Paul and Diane.

Peter and Linda Harvey, Mount Maunganui. (2013)

Faultless service

Being a cautious but trusting person I was in quite a quandary prior to asking Paul and Diane to process a purchase of a 2012 Swift Bolero. But I need not have worried!

Checking on other previous clients of theirs, fully satisfied my doubts. I can recommend their service – it is faultless.

Don Poulter (2012)

Professional and helpful

Paul and Diane from Castle-European imported our Swift 600EK from UK for us in 2010, and we found them very professional and helpful throughout the whole process. Paul was always available to talk through any queries we had, and nothing was too much trouble.

We have no hesitation in recommending Paul and Diane to anyone wishing to import a motorhome from overseas. We realise that we could not have imported a vehicle ourselves, and were thrilled to find someone who could take all the worry away from such a task.

Paula and Jack, Nelson. (2010)

Entirely delighted

Thank you for the very professional work you have undertaken on our behalf. I had no idea of the amount of work that had to be done to import a new vehicle.

We arrived home last night after an uneventful journey entirely delighted with our new motorhome. We would be delighted to act as referees for any potential future clients, and would not hesitate in recommending they use your services.

John and Diane Flowers, New Plymouth. (2008)
Hymer B544SL

Hassle free and a fun experience

Castle European made our motorhome purchase hassle free and a fun experience. Paul was a pleasure to work with and we will certainly use Castle European again.

Bev and Jon Mayson, Mount Maunganui. (2006)
Swift Kontiki

Smooth delivery

Thank you for your efforts in sourcing our motorhome. We are delighted with the smooth delivery and the professional manner in which you handled each step of the way.

Dave and Jenny Mischewski, Athenree. (2006)
Kentucky Camp Estro 5

HOW IT WORKS

FAQ'S

NZ RESIDENTS

EU & UK RESIDENTS

---

GET IN TOUCH